Return & Shipping Policy
Last updated: July 26, 2025
At Chela Botanica, we want you to be completely satisfied with your purchase. Please read our Return & Shipping Policy carefully:
1. Shipping Policy
- We process all orders within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.
- Domestic shipping within the United States typically takes 3–7 business days.
- International shipping may take longer, depending on your location and customs procedures.
- Shipping fees are calculated at checkout and are non-refundable.
2. Return Policy
- We accept returns within 14 days of delivery for unused and unopened items in their original packaging.
- To initiate a return, please email us at chelabotanicaorganics@gmail.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect your return.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will replace the item at no cost to you.
4. Non-Returnable Items
Due to hygiene and safety reasons, certain items such as used skincare, haircare products, or opened packaging cannot be returned.
Contact Us
If you have any questions about this Return & Shipping Policy, please email us at:
chelabotanicaorganics@gmail.com